
| TERMS & CONDITIONS |
We make it easy going green .... We make it even easier doing business! IN-VEHICLE WI-FI (no additional charge) Our vehicles are now equipped with Wi-Fi... yes, mobile "hot spots". We are the first private livery service in New England to be using WAAV wireless 12 volt mobile technology. WAAV is the world leader in in-vehicle Wi-Fi, they are conveniently based in Cambridge, Ma. Open your laptop (even if your laptop isn't wireless), simply log on to our in-vehicle network and send/receive e-mails, surf the Internet, check your flight status, and more. Stay connected...stay productive...go green...go wireless! BOOKINGS We do not require a deposit when you book our shuttle service. We only ask that if your plans change that you notify us (e-mail or phone) right away so that we can free up that vehicle capacity. We encourage you to book our service when you book the rest of your travel; early booking will ensure vehicle availability. CHANGES Life is full of uncertainty and you shouldn't be penalized for it. We do not charge for changes in your plans. Please just let us know as soon as you can so we can adjust our schedules accordingly. CONFIRMATIONS If you book over one (1) week in advance we will e-mail (or USPS if requested) you a travel confirmation. Please check it carefully for accuracy and let us know if there are any corrections. We will also give you a confirmation phone call the day before your travel. PAYMENTS Round trip travel: No payment is made on the first leg of your trip. Full payment is made at the completion of your return trip. (This applies for travel completed within 1 month) Outbound one-way travel: In the spirit of expediency at the airport or Amtrak facilities, payment can be made by credit card, over the phone, prior to departure. Payment can also be made at the time of pick-up (not drop-off). Payments can be made with Visa, Mastercard, American Express, personal checks or cash. DRIVER GRATUITIES (NOTE: RATES SHOWN IN THE TABLE DO NOT INCLUDE DRIVER GRATUITY) We believe our drivers are the best in the business. They work very hard to make your travel experience safe and enjoyable. They will always go the extra mile for your convenience. Gratuities are paid to the driver commensurate with and in appreciation of their service. A nominal gratuity is typically 20%. You should feel free to pay your gratuity directly to the driver at the end of each leg of your travel. If you are paying by credit card you can also add the gratuity, upon request, to your credit card payment. If a gratuity is not paid directly to your driver we will assume that you wish to have the gratuity added to your credit card payment. A FEW OTHER ODDS AND ENDS ...... We are members of the Better Business Bureau, Cape Cod Chamber of Commerce, the Falmouth Chamber of Commerce and the Cape Cod Canal area Chamber of Commerce. We are also members of the Massport ground transportation services & NELA (New England Livery Association) We are fully licensed, abundantly insured and bonded. Our service is 24/7 and very early departures/arrivals and very late departures/arrivals are one of our specialties. We use wireless on-board laptops and cell phones to monitor your flights; if your flight is delayed we will know it (no need to call us). We will always be there when you arrive. You only need to call us if you should change your flight number or should be re-booked onto a different flight. CORPORATE ACCOUNTS We offer excellent discounts for corporate customers. We also offer flexible billing and reporting that can be tailored to your company's financial system requirements. If you are a college, university or any educational institution, we also offer excellent student and faculty rates. Call for details. |
